The time has finally come in the Titan project where we can talk more openly about the project. I joined the team shortly after the RTM of CRM 3.0 and I’ve incredibly proud of the work I’ve been privileged to participate in.
Titan is not just a solid CRM package it is also an extensible platform for customers and partners to build their own customer centric business systems.
Over the next few weeks I’ll be publishing some screencasts of the cool new Titan features. Possible topics (in no particular order) might include:
- Multi-tenant web services
- Duplicate Detection
- Windows Live ID Authentication with a SOAP web service
- New relationship features
- Workflow
- Multi-Lingual User Interface (MUI)
- Plugins/Assemblies in CRM 4.0
- Windows Workflow Foundation Activities
- The CRM Live ‘experience’
- The Internet Facing Deployment (IFD) ‘experience’
- Outlook Client enhancements
- Task Management
- Web Import
- User Management
- Multi-Currency
- Metadata API
- Lookup Auto Resolve
- Translating the User Interface
- The Resource Center
- Mail Merge
- Offline SDK
There are dozens more new features which also deserve consideration. Many older features are also worth re-examining as there are some interesting synergies with some of the new features (eg. Tasks + Workflow + Relationships all together make for some very cool process management).
