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Social CRM

By philiprichardson

I really liked this recent post on Brent Leary’s blog.

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Now…. wouldn’t Outlook be used to conduct and record (eg. IM conversations) a decent proportion of these conversations.

This entry was posted on July 12, 2008 at 5:50 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.