Philip Richardson » Uncategorized

Sydney Dynamics CRM User Group

philiprichardson — Mon, 22 Mar 2010 03:22:00 +0000

Guy Riddle and I are speaking tomorrow at the Sydney Dynamics CRM User Group. Come along for some fun CRM content.

Where: Microsoft Australia. 1 Epping Road, North Ryde NSW

When: Tuesday March 23rd 2010. 6:00pm

Link: http://www.mscrm.com.au/UserGroups/Sydney/tabid/59/Default.aspx

Resonance

philiprichardson — Wed, 03 Mar 2010 12:16:31 +0000

Joel Spolsky’s latest Inc column really resonated with me. As the months fly by I find it harder and harder to find the desire to engage in public discourse.

When I worked for Microsoft on CRM it just felt natural. There was information which I had that others wished to consume. At the blogging was ‘going mainstream’ (some would say jumping the shark) and it seemed like the perfect medium. The content was raw yet knowledgeable and it lacked the often sterile corporate tone of technical Microsoft sites.

Then I went on to Azure. The project was ‘half-secret’ and much of my work was internally focused. There just didn’t seem to be much to talk about.

Now I find myself out in the real world. It’s hard to talk about recent customer interactions without betraying their confidence. I spend time in our private Avanade CRM distribution list – quickly answering questions and disseminating topical info. In our industry I think it’s critical that one participates in a technical community. For now that community is closed: its my customers and it’s my peers. In short: less blogging – more emailing & meetings.

That being said I do want to become more involved with Open Source. The CRM space is ripe for activity here. With CRM5 on the horizon I think there is a great opportunity for a group of like minded individuals to go after a specific ‘problem’. With a small time investment by a core team (backed up by a larger community of testers and tirekickers) I think we could some cool things. I’m tired of seeing ‘dead’ CRM projects on CodePlex. It’s time we did something with some life…

Ouch

philiprichardson — Thu, 04 Feb 2010 23:51:43 +0000

Most people only briefly fantasize about writing a NY Times Opinion Piece about their former employer. Dick Brass lived out that fantasy today: http://www.nytimes.com/2010/02/04/opinion/04brass.html. To me it smacks of ‘old news’. Yes; Microsoft is a competitive tribal environment. Yes; Microsoft makes lots of $$. Yes; Microsoft is currently capturing the public imagination. What Brass fails to see is that imagination doesn’t always translate into $$. Microsoft has evolved it’s business (and perhaps in doing so left money on the table for Apple). I find it curious that not dominating every market is perceived to be a sin for Microsoft. Isn’t it OK to simply compete and make a solid profit at the same time. Does Microsoft always have to dominate every market (and in doing so incur the wrath of those who will inevitably cry ‘Monopoly!’).

Brass’ piece is indicative of America’s confusion about what their capitalist icons should be. He seems to imply that to be successful today a corporation needs not only have enormous marketshare, revenue, profit and a cult like following. I’ll skip the cult thanks…. and I’m sure most of Microsoft’s customers would be happy to do so as well.

The Internet is a Utility

philiprichardson — Thu, 04 Feb 2010 11:03:39 +0000

Many people will view the iiNET victory today as pure piracy related decision. For me the success of iiNET is a victory for the ‘internet as a utility’. I believe that an open internet is essential to the economic advancement of this country. The openess of the internet seems to be under constant attack around the world: blacklists, deep packet inspection and copyright policing.

In this era of utility de-regulation we must recognize the internet for what it is: a critical piece of our national infrastructure.

Now to piracy. I’m by no means an advocate for piracy. I’m also moderately offended by these ‘pirate parties’ who have spread their naive brand of idealism here to our shores. However I’m also no fan of the music/media companies who stick to an unpopular business model. I’d spend more money on their products if they would deliver them in modern and respectful ways. Since they generally refuse to do that (especially in this country) I simply don’t consume their product.

What the applicants in the iiNET action did is disgraceful. They targeted a utility provider in a effort to defend their dead business models. I can only hope that this victory is cast in the right context: the defense of the internet utilities. I will no doubt loathe the response of the techno-anarchist ‘spokespirates’ and their inevitable celebration of the court victory.

The Die is Cast

philiprichardson — Fri, 15 Jan 2010 06:31:17 +0000

In my case the Rubicon was the duty free bottle shop right before immigration at Sydney Airport. Only Australians could put an upmarket booze outlet as the first sight a foreign visitor sees.

So for those that might have missed the news: I’m back in Australia (for the next few years at least). I still harbour an archetypical colonial desire to live, for a time, in the mother country. To live a near-legendary life in a small English village: with a pub, a second hand book shop and a vicar. For now I have made my home again in the Leviathan.

I’ve been back now for almost a month and it’s been one of the more interesting experiences of my life: immigrating to the city of my birth.

For living we’ve settled on the Bilgola Plateau. We bought the house over the internet (with invaluable assistance from kind relatives). I’m really happy with what we have – it’s not perfect – but no house is. But it’s a really great fit for us.

For career I’m now the Lead Architect (CRM) for Asia Pacific at Avanade. It’s been two weeks now in my new job and I am loving the return to the CRM space. I enjoyed my sojourn working the cloud at Microsoft and I learned a great deal from some top technical talent there. But my passion is line of business systems and this role is a great opportunity to indulge it.

For the next few posts I’ll focus a little on my social re-integration experiences. I’ll likely also begin to cover some CRM stuff. I have to figure out the style/rules of my new employer and whether I should be giving away my advice (after all my employer sells my advice). But “a rising tide floats all boats” so here’s a free one: Don’t use this feature. It’s really bad and bad things will happen to you, your CRM system and your family. It was removed from CRM 4.0 for a good reason (trust me – I was there – it’s really bad).